Second hand car complaints have fallen, say Essex County Council

12:05 03 January 2014

Archant

Complaints about second hand car dealers in Essex have reduced dramatically, according to Essex County Council (ECC).

The authority attributed the fall to a project run by its Trading Standards team.

It targets the most complained about car dealers in Essex and helps them to raise their standards for the benefit of consumers.

Trading Standards officers do this by working closely with the dealers to ensure they understand the consequences of unacceptable level of complaints. The team gives them advice, guidance and reviews their procedures.

The project has seen a 43 per cent decrease in complaints regarding the most complained about dealers. Those who do not follow Trading Standards advice and guidance can be subject to enforcement action.

Essex county councillor, Roger Walters, cabinet Member responsible for Trading Standards, said: “It is a simple approach but one which is working well. We talk them through the safety risks and explain the consequences of continuing to trade in the way they have been.

“This is often enough to get them to change their ways without us going down the legal route. But the team is clear we will take enforcement action if the trader doesn’t raise its game.”

ECC has said residents should make the following checks before agreeing to buy a second hand car:

• Check on direct.gov.uk to ensure that the mileage of the vehicle is accurate and if any faults that were found on MOT or any advisory notes were noted;

• Check on the HPI or Experian sites (this is chargeable) to ensure that the vehicle has not been stolen, involved in a serious accident, written off or has outstanding finance; and

• Check the details on the V5c form to ensure it has the same number as the chassis number or VIN (Vehicle identification number).

The authority also has a ‘Don’t Be Taken For A Ride’ checklist that can be downloaded from essex.gov.uk/tradingstandards

0 comments

More news stories

Violet Tucker

Violet Tucker from Saffron Walden has won a scholarship for a full-time place at the prestigious Susi Earnshaw Theatre School in London.

Yesterday, 17:00
Jeff Leach (centre) with senator Pat Roberts and wife Franki (left), senator James M.Inhofe and wife Kay (right) and senator Roger Wicker and wife Gayle (front). Also pictured are bar staff Michelle Millington (left) and Hannah Gavin (right).

A Saffron Walden pub received a surprise visit from three Republican US senators after a chance meeting with the landlord in the Market Square.

Yesterday, 12:29
Stansted 10K

The winners of this year’s Stansted 10k race were boyfriend and girlfriend Bryn Reynolds and Gabriel Carnwath, who both have family members in Henham.

Yesterday, 07:00
Stansted Airport

A drone came within 25 metres of a plane landing at Stansted Airport and posed a “serious risk of collision” while two planes had a near miss, reports have revealed.

Digital Edition

Image
Read the Saffron Walden Reporter e-edition E-edition

Most read stories

Newsletter Sign Up

Sign up to the following newsletters: