Students ‘distraught’ after IT glitch leads to loss of coursework at Saffron Walden County High

10:13 13 March 2014

Saffron Walden County High School

Saffron Walden County High School

Archant

Students’ coursework has been lost after a technical glitch in the IT network at Saffron Walden County High School.

Headteacher John Hartley has assured parents it will not affect the grades of any student.

But it has left some pupils “distraught”, said Leigh Cromwell, whose daughter is in the sixth form.

Mr Cromwell said: “I think it’s frightening that a school of the reputation and stature of Saffron Walden County High can let such a catalogue of errors happen.

“I’m sure many pupils are distraught having put in all that effort on work that has subsequently been lost.”

He added: “The resilience of the school network, their back-up procedures and disaster recovery plan all appear to need a thorough review and, following that, stringent ­testing must take place to ensure that this kind of incident does not happen again.

“My main concern is that this string of ICT issues does not impact my daughter’s results and I’m sure many other parents and pupils have the same concerns and need the same reassurance.”

Mr Hartley said an investigation had been launched to find out what caused the failure, which he described as “highly unusual”. The school is reviewing its disaster recovery procedures to prevent a repeat of the incident. He said: “The vast majority of student work has been successfully restored and ­reinstated,” referring to the ­recovery of all student work up to Christmas 2013.

“The lost data is limited to new work saved on to the school system by students during the first half of the spring term. Some students have lost a limited amount of coursework in certain subjects.

“All work that has been completed and submitted to teachers for assessment, along with the school’s ongoing record of student ­assessment and achievement, is held elsewhere and remains secure and intact.

“The examination boards are quite clear in circumstances such as these no students will be ­disadvantaged in terms of their grade. With the help of external ­technical expertise we are i­nvestigating how this incident occurred, including why our back-up procedure failed, and the steps needed to prevent any recurrence.

“Interim technical measures have been put in place to ensure all student data is securely backed up.”

0 comments

More news stories

A CCTV image from the break-in at Penneys hairdressers

Business owners in Saffron Walden are becoming increasingly frustrated at the lack of police action after a series of break-ins in the town over recent weeks.

Yesterday, 16:51

Officers are appealing for witnesses after a driver died in a road collision in Saffron Walden last night (September 3).

Yesterday, 10:00

A man in his 20s has been left in a critical condition following a two vehicle accident in Saffron Walden last night (September 3).

Thu, 17:06
Police tape outside the One Stop in Elsenham

Essex Police are continuing their appeal for witnesses over the raid at the One Stop in Elsenham on Tuesday (September 1).

Digital Edition

Image
Read the Saffron Walden Reporter e-edition today E-edition

Most read stories