Chilly winter sees record number of burst pipes

THE NUMBER of burst pipes in the area has hit record levels this winter, according to Uttlesford water provider Veolia Water Central.

In December, 870 were reported – three times the normal monthly average – and, according to a company spokesman, staff worked day and night to fix them.

During the same period, contact from customers increased by 50 per cent as they reported leaks and sought help with frozen pipes.

Managing director Richard Bienfait said: “I want to thank all our customers for their help in reporting leaks to us, which is a vital part of our drive to tackle leakage promptly and efficiently.

“I also want to thank our staff for all their hard work over this difficult period – it is appreciated and that is clear from the calls and commendations we have been receiving from customers too.”

The company also reminded residents that now is a good time to check pipes in their homes. There are tips and helpful videos at veoliawater.co.uk/coldweather.