East of England Ambulance workers praised by patients in new report

The East of England Ambulance Service received 920 stroke-related calls in Cambridgeshire last winte

The East of England Ambulance Service received 920 stroke-related calls in Cambridgeshire last winter. - Credit: Archant

Employees at the East of England Ambulance Service NHS Trust (EEAST) have been praised by patients in a new report published this week.

More than 100 people filled in questionnaires, with 95.5 per cent, very satisfied, satisfied, or fairly satisfied with the service they received from the trust in October.

The patient experience report also revealed that nine out of ten respondents rated the length of time they waited for a response as very acceptable or acceptable.

More than 95% of respondents said they were involved in decisions regarding their care and 92.7% said the service they received exceeded or met their expectations.

Robert Morton, EEAST chief executive, said: “It is very heartening to read so many positive comments from our patients and such high satisfaction ratings.

“This is a testament to the dedication and hard work of all of our staff in the East of England. We value all feedback from our patients because it helps us to improve the service we deliver.”