Improvements see Felsted care home taken out of special measures by inspectors

PUBLISHED: 08:27 01 March 2019 | UPDATED: 08:27 01 March 2019

Glendale Residential Home in Felsted. Picture: GOOGLE

Glendale Residential Home in Felsted. Picture: GOOGLE


A Felsted care home has been taken out of special measures after previously being rated ‘inadequate’ by inspectors.

When the Care Quality Commission (CQC) visited Glendale Residential Care Home in July 2018 they found significant “shortfalls” in the safety of the service and an insufficient number of staff, with the Essex Fire and Rescue Service issuing a deficiency notice soon after.

However, following the damning rating, which saw the home placed in special measures, a raft of improvements have been made.

In a recent re-inspection, the home was rated overall as ‘requires improvement’ and taken out of special measures, with three categories rated as ‘good’ and two as ‘requires improvement’.

The most recent report from the CQC, published on February 15, said the management of risks to people’s health, welfare and safety had improved and that staff had received updated training.

Action had also been taken in response to the deficiency noticed issued by the fire service, with a fire officer confirming all outstanding actions had been met.

During the July 2018 inspection there were not enough staff available at all times the report said, adding that incidents of falls showed people were “at risk” during the night.

Efforts have also begun to make the service more friendly to people with dementia, although, the report added, more work was needed in this area.

Further work was needed in planning to support people who “expressed a wish to have regular access to the community,” the report revealed.

Inspectors saw two people living with dementia who became frustrated that their requests to leave the building were not being met.

The report said: “It was evident from a review of their care plans and discussions with staff that these people did not have regular, planned access to the community. One person told us: ‘I am in a prison and I want to get out, they keep me locked up in here, I need to get out.’”

Claire Anderson, manager of Glendale Residential, said the home was pleased with the result.

She said: “Necessary improvements have been made and we are looking forward to the CQC giving us five greens in all matters in the future. It has been a lot of hard work.We are moving in the right direction.”

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