Linton pupil, 10, ‘a credit to his family’ after taking control in an emergency and helping his dad

Tyler D-Arcy-Jones with his dad Lee, East of England Ambulance Service call handler George Lock and

Tyler D-Arcy-Jones with his dad Lee, East of England Ambulance Service call handler George Lock and student paramedic Georgina Kell. - Credit: Archant

A 10-year-old boy has been praised for staying cool and calm in an emergency after his dad was suddenly struck down by “crippling pain” at home.

Linton Heights Junior School pupil Tyler D’Arcy-Jones called 999 and carefully followed instructions for his dad Lee – who was experiencing excruciating pain following a recent kidney stone operation.

East of England Ambulance Service NHS Trust (EEAST) call handler George Lock said Tyler followed all instructions, reassured his dad and made him comfortable before the ambulance arrived.

He was even able to call his mum Bianca and ensure his two-year-old sister Daisy remained occupied so as not to get upset.

George, who works in the Trust’s Chelmsford control room, said: “Tyler handled the situation in such a mature manner. He stayed so calm and listened to all my instructions. He was fantastic throughout the call and did everything I asked of him and more. It was a privilege listening to how calm and collected he was.”

As a surprise during his school’s achievement assembly last Friday afternoon (March 13), quick-thinking Tyler was presented with an award in recognition of his outstanding support and care for a patient in need.

“It was a bit scary,” said Tyler, a keen footballer who is on the books with Norwich City FC.

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“Dad’s back and side started hurting a lot and he went into the bathroom. He was shouting a lot and it got very painful really quickly. I got really worried and called 999.”

The polite and modest youngster thanked the ambulance service staff for helping his dad.

“George was very good,” Tyler added. “He kept me calm on the phone and told me what to do. He said not to let Dad eat or drink anything and told him to sit down until the ambulance arrived.

“My sister Daisy is really caring and she wanted to come downstairs to see him. I gave her my iPad and took her upstairs and said she could see him later.”

Lee D’Arcy-Jones, who runs his own office supplies business, said: “Tyler was excellent. He called the ambulance and he really took over. He dealt with them and stayed remarkably calm.

“My breathing was all over the place because of the pain I was in. The call handler was ultra-cool and the ambulance crew were spot on. They did everything at an efficient pace and they calmed everyone down.”

Harlow student paramedic Georgina Kell arrived at the D’Arcy-Jones’s home in Steeple Bumpstead near Haverhill on February 17 with paramedic Nick Boar. She said: “Tyler was so grown up and he really took control of the situation.

“He got me everything I needed and looked after his little sister so we would treat his dad who was really in a lot of pain. He’s a real credit to his family.”

Linton Heights Junior School Headteacher James Puxley said: “Everybody is very proud of Tyler. He’s a fantastic pupil and I am really impressed at his quick-thinking and the level of maturity he showed.”