Praise for staff as care home is rated outstanding by team of inspectors

PUBLISHED: 08:00 21 December 2018 | UPDATED: 08:01 21 December 2018

Mountfitchet House received an 'outstanding' rating in its recent inspection. Picture: LUCY TAYLOR PHOTOGRAPHY

Mountfitchet House received an 'outstanding' rating in its recent inspection. Picture: LUCY TAYLOR PHOTOGRAPHY

Lucy Taylor Photography

A Stansted care home has been awarded an 'outstanding' rating by a national care watchdog.

A Care Quality Commission’s (CQC) report awarded Care UK’s Mountfitchet House in Coltsfield ‘outstanding’ in its level of care, having a well-led service, and its responsiveness, resulting in an overall ‘outstanding’ rating.

The service offered by the home was rated ‘good’ when it came to safety and effectiveness by the CQC.

Mountfitchet House provides accommodation and personal care with nursing for up to 60 people who may also have dementia. At the time of the inspection there were 53 residents receiving care.

During the inspection, which took place in September, inspectors spoke with staff, residents and their relatives.

Home manager at Mountfitchet House, Allison Squires, said: “Here at Mountfitchet House we see beyond a residents’ dementia or frailty, to their personality and spirit. Every aspect of life here is tailored to the residents and how they want to be cared for.

“To be rated ‘outstanding’ shows just how committed the team is and I’m extremely proud of each and every one of them. I would like to say thank you for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”

Inspectors commented on the inviting environment at Mountfitchet House and how the team treated residents with care and respect, describing a ‘family culture’.

During the unannounced inspection meal times were observed and it was noted how relaxed the dining rooms were during these times.

The chef received praise in the report for their passion in ensuring residents had good, nutritious food.

Inspectors commented on how well the team members knew the residents and how they were supported as individuals with their personal, spiritual and cultural preferences taken into account.

The variety of activities on offer also impressed the inspectors, from manicures and knitting clubs, to screenings of sporting events. The report also noted that outside entertainers and groups regularly visit the home for activities, including an Elvis impersonator, and groups of local school children.

For more information on Mountfitchet House, go to careuk.com/mountfitchet-house.

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