Stansted Airport launches new disabled guide

Oliver Buck, Omniserv airport manager, Andrew Harrison, managing director at Stansted Airport, Barry

Oliver Buck, Omniserv airport manager, Andrew Harrison, managing director at Stansted Airport, Barry Stevenson, chairman of DisabledGo, Neil Banks, head of airport customer service at Stansted Airport. - Credit: Archant

Stansted Airport has launched a new guide on disabled access to the airport.

The service is free to use on line.

The new guide has been developed in partnership with DisabledGo, founded by wheelchair user Dr Gregory Burke, who has been working to provide better information about access since 2000.

The airport was assessed in person by DisabledGo surveyors who looked at each stage of the passenger journey.

The access guide talks people through the accessibility of the airport, including transport, check-in, security and departures, together with the help available. It also provides detailed information, including walking distances to toilet locations, fixtures and fittings, dimensions, signage, hearing assistance and lighting.


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London Stansted believes it is is the first major London airport to publish a fully transparent, independent, detailed access guide for all abilities.

A spokesman said: “We are committed to giving disabled people and their families the confidence to fully access the airport and have the best trip possible.”

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For more information, visit www.disabledgo.com/stansted or Google DisabledGo London Stansted Airport.

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