The Stansted Surgery no longer in special measures following inspection

Stansted Mountfitchet. Picture: Saffron Photo

Stansted Mountfitchet. Picture: Saffron Photo - Credit: Archant

A surgery in Stansted has pulled itself out of special measures and is now rated as Good following an inspection in February.

The Stansted Surgery was rated inadequate overall in a Care Quality Commission (CQC) report in April last year and placed into special measures following the grading.

In February, inspectors found that the practice had improved in all five key areas and moved the surgery’s rating from inadequate to good.

The CQC issued the rating to the St John’s Road surgery for providing safe, effective, caring, responsive and well-led services.

Inspectors found that practice staff had worked together to complete a thorough review of the service in order to implement sustainable improvements and ensure that regulations were met.

The CQC found that the practice had proactively sought feedback from staff and patients, which it acted on, and there was a strong and visible person-centred culture.

Longer appointments were available for older people when needed, and inspectors saw positive examples of joint working with midwives, health visitors and school nurses to support families and children.

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Professor Steve Field, chief inspector of general practice, said: “It is clear that The Stansted Surgery has made some real improvements since our previous inspection in April 2015, where we identified serious concerns relating to the safe delivery of services and leadership of the practice.

“The practice is now providing a safe, caring, responsive, well-led and effective service. I am pleased to announce that The Stansted Surgery will come out of special measures and I congratulate them on the progress that they have made.”

Janet Williamson, deputy chief inspector of general practice for the central region, said: “During our recent inspection in February 2016, we found improvements had been made in all areas and that action had been taken to identify, assess and manage risks to patients.

“The practice was rated Good across all five areas which demonstrates the positive level of care now being delivered.

“We are pleased to see that the hard work and strong commitment from all practice staff to deliver improved services has resulted in higher standards of care for their patients. The practice should be very proud of this achievement.”

The full report of the inspection has been published on the CQC website: