Uttlesford council runs consultation on its new customer service standards

UTTLESFORD District Council is running a consultation on its new customer service standards.

The council has created a Customer Charter and wants to know what residents and businesses who deal with the council thinks about it.

A copy of the charter and a questionnaire can be found on the council’s website at uttlesford.gov.uk/charter and are also available from the Customer Service Centre at the council offices in Saffron Walden, the Community Information Centre in Thaxted and Great Dunmow Library.

For people who are not online or cannot get to one of those locations, they can ring the council’s consultation team on 01799 510670 for a copy.

Cabinet member for community partnerships and engagement, Howard Rolfe, said: “However you choose to get in touch with the council, you should expect to be treated politely, promptly and fairly.

“This Customer Charter demonstrates that we are committed to providing a quality service for all our customers and before it is put in place, I would encourage everyone to take a few minutes to let us know what they think.

“The nature of a council’s business means that we cannot always give people the answer they would want, but nonetheless they should feel they have been treated with courtesy when dealing with Uttlesford. In return, there are a few things we expect of all our customers and these too are listed in the charter.

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“It is important that residents and businesses get the same level of service irrespective of whether they are emailing, phoning or visiting the council and that is at the heart of our new charter. We look forward to hearing what people have to say about it.”

The consultation closes on Friday November 18.